Refund & Exchange policy

Make sure to contact our Support Team with any particular questions regarding your return. 

·Returns  

Only items returned within 30 days of delivery are eligible for a refund or exchange.  

Before shipping your return, please contact support@perlecare.com to receive detailed return instructions from a customer rep

The returned product must have been purchased directly from perlecare.com.

The returned product must be in original condition and all accessories must be included and placed in the original packaging.

Items that are delivered to the customer in damaged condition may be returned immediately. All you need to do is open a ticket using the support link above and one of our reps would be more than happy to help you attain a return call tag

If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we would be more than happy to help you attain a functioning part as soon as possible.

Perlecare does not accept unauthorized returns. This includes any items returned without first speaking to a customer rep

·Exchanges

Items that arrive in damaged condition may be exchanged. All you need to do is open a ticket using the support link above and one of our reps would be more than happy to help you attain a return call tag and set up the replacement. 

·Refunds 

Once we receive the returned product, the refund will be returned to your original account within 24-48 hours.

·Cancellations

If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.

Return shipping fee

If you want to return or exchange a product without quality problem after receiving the product, you need to pay for the shipping fee, and the shipping fee will be determined according to your address.
If the product has a quality problem that needs to be returned or exchanged, then you won't be responsible for the shipping fee.